Discharge Specialist

As a Discharge Specialist, under the supervision of the Office Supervisor the primary function is a support role for the coordination of clinical discharging of cancer patients from Radiation Oncology.

Every day, you will be processing physician orders, directing exams and tests in proper sequence for results to be available as needed for a cancer patient’s care.

To be successful, you will efficiently communicate with nursing staff, therapists, and physicians when challenges arise during a patient discharge ensuring positive patient satisfaction.The Discharge Specialist applies critical thinking skills to the patient’s needs and ensures patients are assigned to Center for Cancer Support for assistance when barriers to care arise.

1. After all clinical encounters and final radiation therapy treatments in the Radiation Oncology department the Specialist will discharge all patients.
2. Coordinates and manages the return office visits, physician ordered procedures, and referrals to outside providers.
3. Provides day-today administrative support to Office Supervisor when necessary.
4. Handles incoming and outgoing correspondence as needed in relation to all returning established patients.
5. Coordinates the arrangements for multiple appointments for different providers for patients to sequence for the correct plan of care.
6. Reviews physician orders for accuracy and completeness.
7. Ensures all related documentation are scanned and filed in the EMR (EPIC & Aria).
8. Schedules imaging and procedures through the CHI Memorial system to eliminate the need of contacting central scheduling.
9. Coordinates the call back and rescheduling of the patient no-show / cancellation lists to ensure continuation of care with the Radiation Oncologist, Medical Oncologist, Specialists, and Primary Care Physicians.
10. Maintains a professional attitude when dealing with patients and/or families as well as other providers.
11. Provides backup assistance to administrative team when necessary.
12. Orders supplies when required, attends meetings / huddles as requested, and serves as resource for scheduling issues.

13. Works with Tennessee Oncology schedulers to coordinate upcoming appointments.

14. Other duties as assigned by management.

• High school education or equivalent
• Medical Office Technology Diploma preferred
• Certification or eligible for certification in medical secretarial or office assistant required. 
• Computer skills, professional communication skills, scheduling within EPIC and/or Aria, correct use of medical terminology, processing and coordination of outpatient orders, scanning, and multi-tasking are required.

CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.