Mkt Director Patient Experience-TN/GA
About Us
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.
Our Mission
As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.
The posted compensation range of $47.29 - $70.35 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Coordinates planning and execution of patient experience and patient relation programs. Develops and Oversees a data driven program collecting, tracking, and analyzing patient experience trends for optimizing service outcomes. Creates a strategic vision for senior leadership that will ultimately cascade down to departments. Communicates progress on service and patient relation initiatives to all relevant team members including entity executives, patient relations employees, and clinical employees. Coaches employees to maximize the use of customer service tools and programs for enhanced patient experience.
Essential Function |
|---|
Actively promotes and models patient excellence principles at all times. |
Plans and Coordinates patient experience programs; collaborates with external experts to implement evidence-based patient experience tools and processes throughout acute care hospitals. |
Provides guidance regarding patient experience data collection, tracking, distribution and communication. |
Promotes a service ethic to change long standing behaviors of frontline workers and management. |
Focuses the organization on reforming management and employee behavior and retooling operational processes to align them better with patient needs. |
Hardwires management and employee practices to ensure exceptional service on an ongoing basis. This includes the development of service standards and prescriptive language. |
Researches, reviews, and Implements best practices for patient experience. |
Challenges the organization to set stretch goals and to exceed their own expectations. |
Oversees management and training of multidisciplinary teams to use patient experience tools and principles in daily activities. |
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned. |
Job Requirements
Education and Experience | |||||||
|---|---|---|---|---|---|---|---|
Education Level | Education Details | Grace Period | And/Or | Experience | Experience Details | Required/Preferred | And/Or |
Bachelors Other | in related discipline | upon hire | and | Minimum of one year experience in the discipline | Required | and | |
Three (3) years leadership experience | Preferred | ||||||
Where You'll Work
CHI Memorial Hospital, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.
We offer the following benefits to support you and your family:
- Loan Forgiveness Program
- Relocation
- On-site childcare (Glenwood campus) with extended hours
- On-site gym (Glenwood campus) with a variety of group classes
- Board Certification Allowance
- Care@Work premium account for additional support with children, pets, dependent adults, and household needs
- Tuition Assistance for career growth and development
- Matching 401(k) and 457(b) Retirement Programs
- Wellness Program
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.