Patient Access Representative

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Required

• High School Graduate upon hire or 
• High School GED upon hire and

• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

At CHI Health Mercy Council Bluffs, patients are at the heart of our care. Our campus is designed to heal the body, mind and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services include a new pavilion featuring enhancements in heart and vascular care, surgery, maternity, cancer care, and diagnostic imaging.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.