Patient Identity Specialist

This is a remote position.

Job Summary

The Patient Identity Specialist will have responsibility for coordinating the duties necessary to maintain the integrity of  the Enterprise Master Person Index (eMPI) (aka Enterprise Identity Management (EIM) data for their assigned Division in  accordance with established policies and procedures. This position will partner with CommonSpirit Health colleagues to  research, analyze and resolve complicated and time-sensitive patient identity and associated information structures across multiple corporate data management systems and among diverse hospital and corporate departments.  

Essential Responsibilities

• Daily review of Overlays, Duplicates, Linkages and Review Identifier tasks, utilizing eMPI software in assigned  Division source systems;  
  • Triage incorrectly co-mingled records (Overlay), identify disparate data, determine which information belongs on  each record, validating and determining required means to correct, while coordinating with Divisional  stakeholders (Clinical and Non-Clinical) in a timely manner to protect patient safety; 
  • Research Duplicates and perform the associated eMPI maintenance required according to established eMPI  procedures and guidelines through the examination of patient documentation necessary to validate patient  identity;  
  • Resolve any Linkage related tasks across facilities within eMPI database tool according to established procedures  and guidelines when identified as part of the Overlay, Duplicate, Linkage or Review Identifier processes; 
  • Network as needed with outside resources, such as insurance websites, market physician office staff, etc. to  determine accuracy of patient demographic data; 
  • Notify all downstream systems/departments and supplemental software support staff of medical record number issues; 
  • Work with Admitting and other departments to control the creation of duplicate medical record numbers  through utilization of prevention software, as well as providing feedback and ongoing training; 
  • Investigate reports of mis-identity or identity theft in close collaboration with Division Privacy Leadership and  Facility Privacy teams;
  • Train resources for any hospital or regional department in need of training and in-service of staff on the eMPI  and how it impacts and integrates with other IT systems; 
  • Establish and maintain effective communication with other hospital and regional departments, acting as liaison  for the MPI functions 
• Work in tandem with team members by participating in a 24/7 on-call support coverage rotation to manage  overlays/merges necessary for seamless patient care and reducing patient safety risks. 
• Disseminate patient medical record and provider merge information to colleagues as appropriate. 4. Perform other related duties as assigned in a professional manner

Required Education and Experience

• Associate degree in Business  Administration, Information Technology, Mathematics, Statistics, or related  field or equivalent combination of education and/or experience required. 
• Three (3) years of experience in a healthcare-related industry setting.
• Two (2)  years of experience in information management services or Master Patient  Indices desired. A bachelor’s degree in a healthcare related field may be used  in lieu of experience.
• Demonstrated aptitude for routinely, efficiently and  successfully solving exceedingly complicated information structures across  multiple technology platforms and in a highly regulated business environment  required.
• Strong background and knowledge in medical terminology  required. Working knowledge of the Microsoft Office suite (Excel, Outlook,  Word) required.
• Experience using Allscripts, Cerner, GE Centricity, Epic, IBM  Initiate, and Snagit. Work experience within a hospital setting - clinical or  non-clinical role.

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.