Technology Support Analyst
The posted compensation range of $35.28 - $51.16 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Job Summary / Purpose:
This position is responsible for successfully supporting the Supply & Service Resource Management (SSRM) applications, including the ERP system, in accordance with CommonSpirit Health-wide standards. Additionally responsible for extrapolation data from multiple sources, organizations, and presenting the outcome to leadership. This position will also demonstrate strong data analytics skills and manage processes that bring the customer value.
Essential Function:
- Utilizing documentation and procedural standards, this position is responsible to maintain the SSRM applications (ERP, Contract Management System, Item Request system) on a regular basis.
- Leads special projects, leads and participates in meetings where appropriate, contributes to continuous improvement of process, customer service, financial outcomes, and value add.
- Lead implementation of new facilities within ERP system, ensuring appropriate data migration, end-user training, and adherence to project milestones. Assess the degree of change management required to meet technology and business goals. Work collaboratively with facility materials management and other functional leaders.
- Manage the site resources jointly with facility management to ensure tasks are completed as scheduled.
- Services as a resource for troubleshooting and resolving issues related to SSRM technology
- Electronic data interchange (EDI), works with trading partners to resolve any operational issues, coordinate and test all EDI implementations with EDI partners, analyze current implementations, make recommendations for improvement. Process and monitor all inbound/outbound documents.
- Review and test upgrades, and added functionality in order to support CommonSpirit Health ERP.
- Develop reports, analyze data, update data for ERP system
- Develop and train ERP end-users across CommonSpirit Health
- Perform functional process analysis to ensure site processes reflect workflows required by Lawson, and work with other functional teams, i.e. A/P technology team, to modify and document processes to form standard operating processes and documentation practice.
- Acts in an independent manner with minimal supervision, while maintaining high quality standards
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Qualifications
Education and Experience:
- Graduation from a four year univeristy or a combination of equivalent education and experience required.
- 4 years of SUpply Chain ERP experience required.
- Experience manuipulating large data sets and, an appreciate of data integrity issues required.
- SQL Experience preferred.
- Proficiency in the Lawsom ERP system
- Proficiency in a variety of data analyics programs including Micropsoft Access and Excel
- Ability to work successfully in a matrix environment
- Demonstrated team leadership and facilitation skills
- Strong background in reporting along with enterprise reporting business experience.
Overview
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.