Patient Service Representative

Patient Service Representative (PSR) - Heart Clinic: Make a Difference, Every Heartbeat Matters!

Are you ready to embrace your purpose and put your unique talents to work for a greater cause? At [Your Organization Name], we believe in the power of incredible people with incredible skills, especially when fueled by a genuine commitment to patient well-being. This commitment is the very heartbeat of our organization, and we're looking for passionate individuals to join our supportive, team-oriented Heart Clinic. Here, you'll find the resources to flourish and leaders who genuinely care about your success.

Join our dedicated Patient Service Representative (PSR) team and become an essential part of our Heart Clinic, where every interaction contributes to outstanding cardiovascular care!

As a Patient Service Representative at our Heart Clinic, you will be the welcoming face and voice for our cardiac patients, playing a crucial role in their experience and supporting the clinical team. Your day will be spent in a dynamic environment, directly impacting patient care and operational efficiency.

Key Responsibilities Include:

• Front-Line Patient Welcome: Provide exceptional reception and telephone support specifically for our Heart Clinic patients, offering a compassionate and reassuring first point of contact.
• Seamless Cardiac Care Coordination: Manage and maintain comprehensive medical records for cardiology patients, ensuring accurate and timely documentation.
• Financial & Administrative Efficiency: Handle charge entry and support the administrative functions vital for the smooth operation of a specialized cardiac clinic.
• Referral & Information Hub: Expertly manage patient referrals to and from other specialists and departments, ensuring continuity of care. Efficiently retrieve critical medical information from internal and external systems and sources, often pertaining to complex cardiac histories.
• Collaborative Patient Support: Actively communicate and collaborate with both our expert cardiology healthcare team and the patient/family. You will play a vital role in identifying and supporting the physical, emotional, and spiritual needs of individuals seeking cardiovascular care.
• Compassionate Relationship-Based Care: Demonstrate personal accountability for delivering relationship-based care, upholding our organizational mission, and exemplifying our core values in every interaction within our Heart Clinic.

If you are a detail-oriented, empathetic individual with excellent organizational skills and a desire to contribute meaningfully to cardiac patient care, we encourage you to apply! Your ability to support and connect with patients during what can often be a challenging time will be invaluable to our team.

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

• Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel , etc.
• High School Diploma or GED required

Physical Requirements - Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally

St. Catherine Hospital, located in Garden City, Kansas, was founded by two pioneering physicians and the Dominican Sisters. They created and maintained the spirit that has enabled St. Catherine Hospital employees to develop a thriving health care facility unlike any other in southwest Kansas. Like many of the families and businesses in our community, our roots run deep � 85 years of excellence and counting. Residents of Garden City enjoy life in a relaxed, small-town (population approx. 30,000) with a zoo, several parks, golf courses, modern shopping and more.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.