International Advocacy Liaison
The posted compensation range of $26.51 - $38.44 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Provides non‐clinical support, guidance, language interpretation, including patient teaching. As a patient advocate for hospital patients, patient's family members, and patients' designated representatives; coordinate, document, and investigate reported complaints and/or grievances; guide activities and communication that will achieve resolution to substantiate complaints. Ensure that communication, both verbal and written, is in compliance with all regulatory requirements. Set up patient/doctor appointments, referrals, air‐ambulance, patient care conferences, and visa issuance. Remedy problematic situations related to international patients and their families. Resolve crisis issues as they arise and assist with financial services when volume requires additional interaction and vice versa, financial staff assist with patient services when volume requires additional interaction. Implement new protocols to systematically resolve current problems or needs. For Financial Services: possess extensive knowledge of Managed Care contracts, laws/regulations pertaining to governmental and non‐governmental carriers. Performs applicable account transactions, i.e. financial adjustments, balance transfers, and resequencing of insurance. Requires extensive analysis of international financial transactions and documentation related to patient billing accounts.
ESSENTIAL KEY JOB RESPONSIBILITIES
1. Provides guidance and leadership to staff in the implementation of existing and new departmental policies and procedures.
2. Creates an environment that encourages employee growth and development. Serve as a coach, mentor, team builder and facilitator.
3. Utilizes effective communication skills with physicians, insurance companies, patients and other hospital departments to prevent potential problems.
4. Collects and analyzes statistical data, identifies trends and Assists in the design of processes to improve the quality of services provided.
5. Keeps informed/abreast of all technological advances to ensure the most efficient patient flow.
6. Identifies accounts and determines when an account should be referred to management or prepare for placement to legal.
7. Initiates summary documents with recommendation to waive and/or adjust the patient bill when related to injury or the medical care provided.
8. Provides and promote excellent customer service, effecting change and/or process improvement wherever possible.
9. Serves as an interpreter for patients and/or family members when relating to medical condition.
10. Acts as an advocate for hospital patients, patients' family members, and patients designated representative by coordinating, documenting, and investigating reported complaints and/or grievances; guide activities and communication that will achieve resolution to substantiated complaints. Ensure that communication, both verbal and written, is in compliance with all regulatory requirements.
Disclosure summary
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Qualifications
Required Education and Experience
- Some College
- Three (3) years related experience
- Interpreting experience
Required Minimum Knowledge, Skills, Abilities and Training
- Fluent in at least two foreign languages.
- Excellent communication relation skills for a broad audience from patients to physicians to external international audience.
- Knowledge of Regulatory Requirements.
Overview
Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment, our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.