Patient Registration Lead

As our Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Interviews patients to obtain, clarify, and verify all demographic and insurance information not previously gathered.
• Identifies and corrects any errors found in the registration information.
• Reviews insurance verification information and account notes entered by the Patient Registration Representative and/or Registration. Ensures any missing information is captured. As necessary, verifies patient's insurance coverage, determines benefit levels, reviews level of services, and calculates patient's financial liability.
• Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations.
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
• Provides referral to external agencies and/or third party vendors which may provide financial assistance, including state and government based programs.

Required

• Minimum 2 years of experience in customer service, preferably in a healthcare environment.
• Thorough understanding of insurance policies and procedures.
• Thorough understanding of charity care programs as well as the various government and non-government payment assistance programs preferred. Working knowledge of facility pricing structure and cost estimates.
• Basic knowledge of ICD-9 (10) and CPT terminology.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Excellent interpersonal, communication and customer service skills. 
• High school diploma, GED or equivalent required. 

Preferred

• One (1) or more years of supervisory experience. 
• Associate Degree strongly preferred. 
• 4 to 5 years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role. 

Hello Humankindness

Join the Dignity Health-St. Rose Dominican, San Martín Campus, and become part of a legacy of compassionate care spanning over 70 years. As a valued member of our team, you'll contribute to southern Nevada's only not-for-profit, faith-based healthcare system, guided by the inspiring vision of the Adrian Dominican Sisters.

Dignity Health is deeply committed to providing high-quality, affordable, patient-centered care, with a special focus on serving the poor and underserved – a mission we proudly uphold at St. Rose Dominican.

At San Martín, we don't just provide medical care; we foster a holistic environment that nurtures the body, mind, and spirit. Our 147-bed facility in Las Vegas is designed with both patient well-being and employee comfort in mind. You'll work in a modern setting featuring serene spaces like the Rendina Family Healing Garden with its cascading waterfall and the reflective labyrinth designed by Robert Ferré – amenities that offer peace and tranquility not just to our patients, but to our dedicated staff as well. Our quiet chapel provides a sacred space for all seeking solace.

We are also a proud member of CommonSpirit Health, a national leader operating over 2,200 care sites across 24 states. This vast network provides unparalleled opportunities for professional growth, continuous learning, and making a profound difference on a grander scale, collectively impacting nearly 1 in 4 U.S. residents. 

If you are passionate about a career where your skills are valued, your compassion is celebrated, and your work contributes to a greater purpose, we invite you to explore opportunities at Dignity Health-St. Rose Dominican, San Martín Campus. Join our family and continue the Sisters' mission of serving people in need, while building a rewarding future for yourself.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.