Office Coordinator
About Us
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.
Our Mission
As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.
The posted compensation range of $21.96 - $31.01 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
The Rehabilitation Services Office Coordinator provides administrative clerical support to the Rehabilitation Services Director and the clinical departments of Physical Therapy, Occupational Therapy, Speech Therapy and Cardiac Rehabilitation in order to facilitate delivery of healthcare services. The Office Coordinator performs office systems functions such as planning, organizing, directing, monitoring, evaluating and modifying all administrative clerical processes of the Rehabilitation Services to include billing for all departments, gathering statistics for bi-weekly and monthly reports for the Director of Rehabilitation Services and Accounting, and inputting daily productivity. Duties further include reception and direction of patients, patient registration, patient scheduling, insurance verification, typing Medi-Cal TAR forms, collection of co-pays, and other necessary duties as assigned.
Incumbents of this position shall present a positive image to the public and take responsibility for identifying, communicating, and generating solutions to problems related to the smooth running of the office. Maintains confidentiality of patient and department information.
As our Office Assistant, you will be an integral contributor to our operational success, providing comprehensive support to leadership and ensuring an environment of efficiency and high-quality service.
Every day, you will facilitate the streamlined operation of the office, managing diverse administrative functions and cultivating effective internal and external communication networks.
To thrive in this critical role, you will demonstrate exceptional organizational acumen, a proactive and resourceful approach to problem-solving, and an unwavering commitment to anticipating needs and delivering accurate, timely support.
Some Essential Functions Include:
Being a role model for exceptional customer service and the Hospital's Patient Satisfaction effort, i.e. demonstrates AIDET principles in all interactions.
Ensures a professional and responsive atmosphere by greeting patients, visitors, staff, and physicians promptly and courteously. Refers to each individual by name when appropriate.
Able to understand and follow all policies, procedures, guidelines, rules and regulations of the Rehabilitation Services Department, Cardiac Rehab Services, Mercy Medical Center Merced, Title XXII, JCAHO and other applicable state and federal laws.
Able to work accurately with frequent interruptions and can accurately perform multiple tasks. Performs duties in a timely and efficient manner and meets deadlines.
Manages the administrative clerical functions of the Rehabilitation Services Department. Performs various receptionist, general office, report generating, and financial duties.
Job Requirements
Minimum:
- High School Graduate and training or experience with word processing, personal computers, general office procedures and proper phone manners.
Previous experience in a medical office, customer service, hospital and/or Outpatient Therapy department required including medical billing.
Knowledge of medical terminology, insurance verification and billing procedures.
Basic computer knowledge.
Ability to manage multi-line telephone systems.
Professional in attire and attitude with ability to work harmoniously with others.
Preferred:
Bilingual in Spanish-English
College or business school
Knowledge of general Rehab Services clerical procedures required (scheduling, filing, reception), knowledge of general medical terminology, and general Rehab specific diagnoses and conditions
Where You'll Work
Founded in 1873, Dignity Health - Mercy Medical Center is a 186-bed, acute care, nonprofit hospital located in Merced, California. Serving over 150,000 patients annually, the hospital offers a full complement of services including a Level II NICU, heart care, the Mercy Cancer Center, and a family birth center. Additionally, Merced Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center.
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.