Clerk Centralized Scheduling

Position Summary:

Incumbent answers all incoming telephone calls in a helpful professional manner. Incumbent ensures that all surgeries and appointments for Perioperative Services are scheduled appropriately while assuring timeliness of the appointment. In addition the incumbent will provide scheduling services and preparation instructions to the patient or doctors office. Incumbent ensures appropriate equipment for each procedure is available and distributes surgical and ancillary schedules as appropriate.

Essential Function

• Answers telephone calls or responds to phone inquiries in a timely manner to ensure efficient departmental operation
• Ensures that all surgeries and appointments are scheduled accurately and legibly while assuring timeliness of the appointment
• Gathers acceptable diagnosis for procedures and informs offices if a diagnosis is not acceptable
• Ensures appropriate equipment is attached to procedures and if scheduling conflicts occur will assist in solving the conflict
• Contacts outside vendors to assure requested equipment/implants are available
• Tracks equipment scheduling conflicts so decisions on type of equipment to purchase can be made
• Communicates effectively with the team leaders, team members, anesthesia staff, vendors, patients, physicians and physician staff to ensure efficient departmental operations
• Produces and disseminates daily and weekly surgical and ancillary department schedules
• Verifies final schedules are complete and accurate which includes ensuring that all appropriate departments were notified of the procedure, equipment or alerts
• Confirms and checks schedules with outside offices on a daily and weekly basis
• Performs clerical duties related to scheduling procedures; making pre-op teaching appointments, and coordinating patient arrival times with surgery department
• Assists with completion of all charges and double checks Pre-Op, Inter Opp and PACU for completeness
• The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job
• Employees may be required to perform other duties as assigned

Minimum Qualifications:

• High School Graduate or GED General Studies upon hire
• Clerical Support Experience Required upon hire
• Working knowledge of Google Workspace Upon Hire
• Good interpersonall skills Upon Hire
• Ability to maintain an orderly filing system Upon Hire
• Good typing/word processing skills Upon Hire
• Working knowledge of Google Workspace Upon Hire Required
• Good interpersonall skills Upon Hire Required
• Ability to maintain an orderly filing system Upon Hire Required
• Good typing/word processing skills Upon Hire

Preferred Qualifications:

• Working knowledge of Medical Terminology

Founded in 1938, Dignity Health - Mercy Medical Center Mt. Shasta is a 25-bed, acute care, nonprofit hospital located in Mt. Shasta, California. Serving over 40,000 patients annually, the hospital offers a full complement of services including a Level III Trauma Center, heart care, cancer care, and a family birth center. Additionally, Mercy Medical Center Mt. Shasta, has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and a Joint Commission-certified Primary Stroke Center.

One Community. One Mission. One California

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.