Manager Care Coordination

The Manager of Care Coordination is responsible for the oversight of Care Coordination and Social Services, including, but not limited to: clinical resource management, discharge planning activities, patient advocacy, clinical social work and best practice in medical necessity determination and concurrent review. This position, in collaboration with the Department Director, will efficiently oversee the department to ensure timely and compliant care coordination, discharge planning, utilization review and social work interventions resulting in quality patient care. The Manager consults and collaborates with other managers, departments, physicians, administration and healthcare workers regarding departmental activities or initiatives. This position leads or participates in quality and process improvement projects related to care coordination functions. The Manager is
responsible for all performance management activities, including hiring, training or disciplinary issues.

This position will conduct, lead, facilitate, or participate in staff meetings, interdepartmental meetings, post acute care provider meetings or patient/family meetings as appropriate. The manager will develop or participate in the development of the departmental operating budget and monitor scheduling and expenditures to ensure the department is operating within the established business plan. This position reviews documentation or utilization data for the purposes of reporting, trending, quality improvement or validation of compliance as indicated. The Manager guides department operations according to the organizational objectives, hospital policies, standards of practice and Federal and State Regulations.

• The Manager is responsible for the oversight and management of these areas, including organizing and executing all activities, staffing, performance improvement in the delivery of clinical services (such as LOS reduction), and reporting needs within the Medical Center and Common Spirit Health, as well as government and regulatory reporting.
• The Manager guides Care Coordination activities according to the needs, requirements, and policies of the Medical Center, the affiliated medical groups and health plans, Common Spirit Health, any Federal and State agencies, and according to standard practices of the professions under the manager’s accountability.
• The Manager will consult and collaborate with other managers, physicians, administration, and community based healthcare workers regarding care management issues identified through corporate or facility initiatives and current literature.
• Closely monitors observation and inpatient length of stay outliers for appropriate level of care while working closely with Case Management (CM) team to facilitate and resolve delays in care or discharge planning barriers.

• Master's Social Work and minimum of 3 years of leadership experience OR 
• Master's LMHP or LIMHP and minimum of 3 years in a hospital based clinical social work role

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.