Supervisor Care Coordination Nurse

Unlock Your Leadership Potential as a Supervisor of Care Coordination at CommonSpirit Health!

Are you a passionate and experienced healthcare professional with a knack for leadership and a deep commitment to patient-centered care? Do you thrive in a dynamic environment where your expertise directly impacts the well-being of individuals and the efficiency of a world-class healthcare system?

CommonSpirit Health is seeking a highly motivated and dedicated Supervisor of Care Coordination (CC) to join our mission-driven team. This is an exceptional opportunity to play a pivotal role in shaping and optimizing the patient journey, ensuring seamless transitions, and advocating for the best possible outcomes.

About the Role:

As a Supervisor of Care Coordination, you will be instrumental in the day-to-day operations and strategic execution of our CommonSpirit Health Care Coordination model. Reporting to the Director and/or Manager of Care Coordination, you will lead a team of dedicated Care Coordinators, empowering them to deliver exceptional service in clinical resource management, progression of care, discharge planning, patient advocacy, and clinical social work.

This is more than just a supervisory role; it's an opportunity to be a catalyst for change, driving continuous improvement and ensuring our care coordination services exceed operational performance standards. You will be at the forefront of implementing policies, procedures, and best practices, guiding your team through complex psycho-social needs and regulatory requirements to achieve outstanding program outcomes and quality metrics.

What You'll Do:

• Lead and Empower: Provide direct daily supervision, coaching, counseling, and performance management to your care coordination team, fostering a supportive and high-performing environment.
• Drive Excellence: Reinforce and implement care coordination programs and strategies that optimize patient care, maximize resource utilization, and contribute to superior quality outcomes across CommonSpirit Health.
• Ensure Compliance: Uphold the highest standards by ensuring strict adherence to all relevant healthcare regulations, accreditation mandates, and organizational policies.
• Operational Mastery: Support and contribute to the efficient daily operations of the care coordination department.
• Seamless Collaboration: Forge strong partnerships with internal and external stakeholders to orchestrate patient care and facilitate clear, timely communication throughout the care continuum.
• Develop and Grow: Train and evaluate care coordination staff, ensuring they are proficient in system initiatives, possess essential skills and knowledge, and complete all required education.
• Champion for Patients: Act as a steadfast advocate for patients' needs and rights, ensuring they receive personalized and appropriate care and unwavering support at every stage of their healthcare journey.
• Effective Communication: Maintain open and effective communication channels with senior leadership, clinical staff, and external partners to ensure efficient care coordination operations.
• Collaborative Innovation: Actively participate in and drive multidisciplinary teams and committees, addressing complex patient care challenges and developing integrated, holistic plans of care.
• Continuous Improvement: Monitor established goals and Key Performance Indicators (KPIs) to guide and implement strategies for ongoing improvement.
• Strategic Partnership: Collaborate with Utilization Management Hub leaders and staff to identify opportunities for enhancement and develop actionable plans to address any gaps.
• Build the Best Team: Play an active role in recruitment, performance management, coaching, mentoring, training, and professional development of care coordination staff.

What You'll Bring:

Required Education and Experience:

• Associate's Degree in Nursing (e.g. ADN) or Master's in Social Work (MSW) or equivalent education and experience.
• Minimum of two (2) years of clinical care coordination experience (Utilization Management, Denial Management, Care Coordination), OR two (2) years of acute nursing team lead, charge, or supervisory experience with working knowledge of care coordination and discharge planning.

Preferred Education and Experience:

• Bachelor's degree in Nursing, Health Care Administration, or a related clinical field.
• Understanding of performance improvement activities.

Required Licensure and Certifications:

• Current, unrestricted Registered Nurse (RN) license in the state of practice, OR
• Clinical Social Worker (SW) license (as required by state law, referring to Chart A below) OR
• Initial Social Work license (as required by state law, referring to Chart B below) with a commitment to completing clinical licensure within three (3) years

CHI St. Anthony Hospital is a 25 bed, licensed for 49, faith-based, acute care, level four trauma, critical access hospital and healthcare campus serving the Pendleton, Oregon area for more than 100 years. We are committed to the highest quality of patient care and safety; and to strengthening our community through wellness education. CHI St. Anthony Hospital is designed specifically to ensure that our physicians, nurses, and healthcare professionals can continue to provide extraordinary care for our patients. The 103,000 square foot hospital features 4 operations rooms, 11 emergency rooms, 30 private patient rooms, and the latest medical equipment. St. Anthony Hospital has plenty of room to grow as needed by the community and will continue to provide the safest quality of care possible. St. Anthony Hospital was also named one of the top patient experience hospitals in 2021. CHI St. Anthony is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services-all recognized for quality, safety and service. To learn more go to www.sahpendleton.org