Destination Care Navigator

The Destination Care Patient Navigator is a senior-level, non-clinical, onsite patient-facing role responsible for delivering concierge-level navigation services to domestic, international, and high profile patients seeking specialty care across multiple CommonSpirit Health markets. This role functions as a single, centralized point of contact for patients, families, referring providers, and ensures a seamless experience throughout every stage of the care journey.

As our Navigator for SJHMC you will coordinate complex, multi-specialty appointments and multi-step logistical needs; facilitate gathering of important documents to support operational and financial workflows (e.g. embassy authorization); and troubleshoot operational barriers when they arise. 

Everyday you will be the patient's single point of contact and ultimate advocate: From first inquiry to post-care follow-up, you're their guide and champion. Orchestrate complex care journeys: Coordinate multi-specialty appointments, logistics, and documentation (e.g., embassy authorizations) for domestic, international, and high-profile patients. Proactively solve problems and remove barriers: Anticipate issues, find solutions, and navigate bureaucratic hurdles before they impact the patient. Provide culturally sensitive, concierge-level support: Offer personalized guidance, and when needed, escort patients directly to appointments.

To Be Successful, You Need:

• Exceptional Emotional Intelligence & Cultural Competence: To build trust, communicate effectively across cultures, and manage sensitive situations with empathy and grace.
• Proactive Problem-Solving & Resourcefulness: To anticipate challenges and find creative solutions rapidly
• Meticulous Attention to Detail & Organization: To manage complex logistics, appointments, and documentation without error
• Unwavering Composure & Resilience: To navigate demanding situations and high-stakes scenarios with professionalism
• Advocacy & Communication Mastery: To champion patient needs and convey clear, concise information to all stakeholders
• A "No Stone Unturned" Dedication: To ensure every aspect of the patient's journey is smooth, comfortable, and successful

Required

• Bachelors Other Bachelor's degree in related field (healthcare, business, communications, international studies, hospitality) or
• 2+ years to Five (5+) years of experience delivering concierge-level patient or client services in a complex medical or hospitality environment

Preferred

• Other Degree in a medical field or equivalent and 4-6 years Experience in destination medicine, international patient services, complex specialty care coordination, concierge healthcare, or high-complexity logistics planning within a healthcare environment., upon hire and
• 1-3 years Experience supporting high-acuity, multi-specialty, high profile, or cross-market patient navigation within a large multi-site health system., upon hire and
• 1-3 years Experience working with self-pay programs
• Multi Lingual Spanish or Arabic 
• Certificate Other Certification in medical interpretation and/or medical translation
• Health Care Interpreter
• Experience with international sponsorships, and governmental/embassy payers

Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) 

Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.

Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.

Leaders in Specialized Care:

• Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.
• Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.
• Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7.

Why SJHMC?

• Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.
• Community & Collaboration: Be part of a network committed to global health and well-being.
• Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care.

This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.