RN Navigator

The Nurse Navigator is assigned to a population of patients and provides individualized and comprehensive care to reduce barriers, coordinate diagnostic and treatment efforts and ensure prompt access to care. Applying the nursing process, the Nurse Navigator performs clinical assessments; education on disease process, plan of care and treatment modalities; and symptom management to support patients through the complexity of their care continuum. The Nurse Navigator collaborates and communicates effectively with the multidisciplinary team to effectively coordinate patient care, ensure continuity of care and create a comfortable and exceptional patient experience. The Nurse Navigator initiates referrals to appropriate interdisciplinary teams for physical, psycho-social and spiritual support through all stages of the continuum of care.

• Provides coordination of care and support for patients, families and caregivers throughout the continuum of care.
• Provides education for patient, caregiver and family on disease process, plan of care, treatment, symptom management and survivorship.
• Effectively communicates with patient, caregiver, families and multidisciplinary healthcare teams.
• Provides nursing assessment through a process of gathering pertinent patient's medical history and review of presenting symptoms.
• Demonstrates professionalism in the workplace with patients, families, healthcare team and community.
• Provide excellent customer service resulting in patient satisfaction with care.
• Promotes a patient-and family-centered care environment for ethical decision making and advocacy for patients.
• Provide a warm welcome to patient and family members with 2.2 introductions to self and multidisciplinary team members.
• Communicate time for appointments, procedures and potential delays.
• Prioritize incoming phone messages and triage according to clinical needs in a timely manner.
• Return calls within same day of call.
• Use positive service recovery techniques.
• Returns patient messages and/or requests within 24 hours

MINIMUM

ADN Completion of accredited RN program

3 years of experience as a RN in an inpatient or outpatient setting.

AZ RN license

American Heart Association BLS 

Computer skills, EMR documentation, Record/Verify system, work experience: patient education/interventions, symptom management.

PREFERRED

BSN

Hello humankindness Located conveniently in the heart of Phoenix Arizona.  St. Josephs Hospital and Medical Center is a 571-bed not-for-profit hospital that provides a wide range of health social and support services. Founded in 1895 by the Sisters of Mercy St. Josephs was the first hospital in the Phoenix area. More than 125 years later St. Josephs remains dedicated to its mission of caring for the poor and underserved.We are extremely proud to be a nationally recognized center for quality quaternary care medical education and research. St. Josephs includes the internationally renowned Barrow Neurological Institute Norton Thoracic Institute Cancer Center at St. Josephs Ivy Brain Tumor Center and St. Josephs Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics neuro-rehabilitation orthopedics and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.U.S News & World Report routinely ranks St. Josephs among the top hospitals in the United States for neurology and neurosurgery. In addition St. Josephs boasts the Creighton University School of Medicine at St. Josephs and a strategic alliance with Phoenix Childrens Hospital.St. Josephs is consistently named an outstanding place to work and one of Arizonas healthiest employers. Come grow your career with one of Arizonas Most Admired Companies.Look for us on Facebook and follow us on Twitter.For the health of our community ... we are proud to be a tobacco-free campus.