Senior Patient Logistics Coordinator - AZ

This position is required to be onsite at our 3033 North 3rd Ave location. 

The Senior Patient Logistics Coordinator (Sr. PLC) is responsible to provide and coordinate care to patients, providers, care team members, and organizational leaders. This position involves critical thinking and problem solving in providing effective and appropriate care within a safe and confidential environment, in collaboration with the other members of the Clinical Command Center team. This position is responsible for collaborating with members of the healthcare team and advancing personal/professional development that supports care innovation. The incumbent will have excellent communication skills, with an overall understanding of the continuum of care needs and patient experience outcomes. The incumbent will be able to effectively and efficiently identify needs of the patient and care team members to support and guide resources to the right functional role or to perform the appropriate role/workflow to meet the needs of the patient and progress the patient through the care continuum.

The Sr. PLC will also assist the Clinical Command Center (CCC) leaders in the Quality Assurance (QA) process, providing feedback on areas of opportunity for improvement, both at the individual level and the departmental levels to support the established departmental goals and metrics. The incumbent will progress patients through the care continuum timely and appropriately per protocols and procedure utilizing designated technology. Incumbent will support the growth initiative of the CCC by participating in pilots, implementations, and development of current and future workflows and functions as directed by the CCC leadership team.

• Functions as a lead resource to the CCC team; subject matter expert on the multiple applications and technology used to support patient care through the care continuum.
• Provides care for patients under services in the clinical command center.
• Monitors and appropriately escalates any delays in patient care transition management.
• Monitors RightFax folder to ensure all faxes are managed timely and appropriately.
• Ensures Command Center Displays are functional and updated, at least weekly.
• Ensures that reports are completed timely and accurately.

Required

• Associates Other and or equivalent work experience demonstrating leadership function,  and
• MA, CNA, LVN or or equivalent experience in a health care setting and demonstrated clinical competencies related to clinical command center functions, 

Preferred

• 2+ years working in a healthcare setting, preferably in bed placement and/or transfer center capacity, 

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.