Sys Director Marketing Operations and Process Improvement
The posted compensation range of $68.76 - $99.70 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
This is a remote position.
This role requires a strategic, process-oriented leader who can work with cross functional teams to create the optimization and scalability of CommonSpirit’s marketing function. This role is critical in establishing strong governance structures, standing up foundational tools like a Digital Asset Management (DAM) system, and operationalizing work management processes using platforms like Workfront. The Director of Marketing Operations & Process Improvement will partner across marketing, IT, and business teams to streamline workflows, increase visibility, and improve overall marketing effectiveness. This role requires the ability to create followership across the organization and lead the functions changement management efforts.
Marketing Operations & Governance
- Develop and implement a comprehensive marketing governance framework that aligns with business objectives and ensures consistency, compliance, and quality.
- Define and enforce best practices across campaign execution, asset usage, content management, and brand application.
- Create and manage operational playbooks, SOPs, and reporting structures for cross-functional marketing initiatives.
- Be a leader of change management and adoption of governance structures and operational processes across Region/Market teams.
Workflow & Project Management
- Lead the deployment, adoption, and continuous optimization of Workfront as the marketing work management platform.
- Standardize intake, prioritization, and delivery of marketing requests and campaigns across the organization.
- Develop and maintain dashboards and reporting to provide transparency into project status, resource allocation, and performance metrics.
Technology & Infrastructure
- Own the evaluation, selection, implementation, and management of marketing tools and technologies that support scaled processes and work flows.
- Partner with IT, Region/Market teams and other key stakeholders to ensure seamless integration of the DAM into existing systems and workflows.
- Champion user adoption and training across teams, ensuring tools are leveraged to their fullest potential.
Performance & Measurement
- Establish KPIs and operational benchmarks to measure marketing performance and process efficiency.
- Partner with analytics and insights teams to refine marketing dashboards and enable data-driven decisions.
- Use data to create process improvement plans that will drive efficiencies, cost savings and functional alignment.
Team Leadership & Cross-functional Collaboration
- Build and lead a high-performing Marketing Operations team.
- Collaborate with leaders in Brand, Content, Digital, Creative, Marketing to ensure operational alignment and efficiency.
- Serve as the marketing lead for compliance and legal reviews of marketing processes and tools.
Qualifications
Required Education and Experience
- Bachelor's degree in marketing, communications or related field.
- 8+ years of experience in marketing operations, project management, or related fields
- 3+ years of experience in a manager level role, preferably in a mid-to-large scale enterprise or fast-paced environment
- Proven experience standing up and managing Workfront and DAM systems
- Strong understanding of marketing technology ecosystems (e.g., CRM, CMS, AEM tools and products)
Overview
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.