HIM Operations Team Lead

As our HIM Operations Team Lead, you will provide leadership, coordination, and technical expertise for daily Health Information Management operations, serving as a bridge between frontline HIM staff and department leadership.

Every day you will coordinate HIM activities, support staff, monitor work queues, and resolve operational issues to keep workflow efficient, data accurate, and records processed on time. You will be expected to maintain proficiency in core HIM duties so you can provide flexible coverage and support while ensuring compliance with regulations and productivity and quality standards.

To be successful in this role, you must bring strong HIM technical expertise, leadership ability, and a commitment to high-quality patient record management.

• Conduct orientation, shadowing, and continuing education for new and existing HIM staff members. Provide constructive feedback to the HIM Supervisor on staff performance and the progress of new hires. Serve as the primary point of contact for staff assistance, escalating unresolved or problematic issues to leadership as needed.
• Provide comprehensive first-line support for user and system issues, efficiently guiding staff through Help Desk ticketing processes and maintaining ownership until resolution or management intervention is required. Coordinate daily work schedules and provide flexible coverage to ensure adequate staffing and critical task coverage for all HIM functions, including stepping into designated staff roles during emergent situations or multiple staff absences.
• Mentor and support HIM Tech/Specialist staff in mastering HIM applications and workflows. Monitor all HIM work queues, daily scanning deadlines, and backlogs to proactively identify and address areas requiring additional attention, ensuring compliance with deadlines and regulatory requirements.
• Oversee and manage daily document rounding processes. Manage the scanning error form process to maintain data integrity and workflow efficiency.
• Assist with quality reviews of scanned records to ensure compliance with established standards. Schedule and manage the weekly Phone Tree Calendar, reconciling it with the PTO calendar for optimal staffing and communication. Ensure all HIM productivity is accurately reported bi-weekly for the department dashboard, covering all departments and specific work functions (e.g., WC & EC Scanning/Analysis/WC & EC ROI).
• Maintain proficiency in all HIM Specialist and Tech job duties, including customer service, to provide effective support and coverage.Demonstrate and maintain proficiency in all specific HIM applications (e.g., EMR, document management systems) and Google Workspace applications (Docs, Sheets, Slides, Gmail, Calendar) to facilitate seamless operations and support staff effectively.

Required

• High School Graduate or GED
• Two (2) years experience working with medical records, preferably in an acute care Health Information Management environment 
• Proficient in medical terminology 
• Knowledge in health care compliance, particularly HIPAA privacy, and confidentiality laws, access and release of information.
• Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service.
• Excellent organizational skills with the ability to multitask and handle multiple priorities/tasks simultaneously in a fast-paced environment
• Basic computer literacy and proficiency in Microsoft and/or Google Workspace.
• Electronic Medical Record (EMR) experience preferred; Cerner and/or Epic strongly preferred.

Preferred

• Completion of a HIM equivalent study course.

Are you ready to join a healthcare family where your values align with ours? At Dignity Health – Yavapai Regional Medical Center (DH-YRMC), now a proud part of CommonSpirit Health, a not-for-profit integrated healthcare provider, our core mission guides every decision and every interaction.

Here, you'll discover more than just a job; you'll find rewarding career opportunities across a comprehensive network of inpatient and outpatient services. From a vibrant community hospital, YRMC has grown into a leading regional healthcare system.

Today, that means you could be making an impact at:

• Two state-of-the-art acute care hospitals
• A robust network of primary and specialty care clinics
• Modern outpatient health and wellness services
• Acclaimed cardiac diagnostic centers
• Advanced outpatient medical imaging facilities

Elevate your career without sacrificing your quality of life. As you grow with YRMC, you'll find the Prescott area isn't just a place to work – it's an inspiring community designed for living, thriving, and embracing the outdoors. Imagine a charming blend of bygone appeal and modern amenities, coupled with four distinct seasons and nearly year-round sunshine perfect for every adventure.

Say hello to a relaxed lifestyle that empowers you to prioritize both your professional growth and family time. YRMC extends this inviting spirit within our walls, fostering a strong sense of family, and belonging among our team members.

Come experience the exceptional quality of life that YRMC and Prescott offer. Work at the heart of #hellohumankindness and discover where your career and well-being truly connect.

* Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.