Region Director Practice Innovation
The posted compensation range of $68.76 - $99.70 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Responsible for directing, interpreting and implementing the enterprise strategy for operational excellence and patient/care team/provider engagement across CommonSpirit Health's ambulatory footprint in California. This transformational leader effectively translates transformational strategies and initiatives into standard work and operational workflows focused on experience and engagement across the care team and works in full alignment with CommonSpirit Health's mission and values. This thought leader/partner will drive change/alignment and provide innovative approaches to continuously improve operational effectiveness, efficiency, engagement, patient access, and through the optimization of people, relationships, technology, processes, analytics and systems. As a leader with proven history in operational excellence and driving continuous improvement, this ambulatory transformation/practice innovation leader will partner with the Physician Enterprise Transformation team and will report to the SVP Physician Enterprise Operations California.
Responsible for directing and interpreting enterprise standards for ambulatory operational excellence and leading the enterprise ambulatory transformation strategy in appointed division(s), ensuring alignment with CommonSpirit Health’s mission and strategic objectives. Effectively translates strategic priorities into operational standard work to be deployed across the Physician Enterprise (or in appointed Division(s).
Lead the integration and coordination of transformation initiatives across California in alignment with Physician Enterprise national strategy for operational excellence in areas such as patient access, revenue cycle performance, care team and patient engagement, and virtual care. Establishes key performance indicators (KPIs) to help identify opportunities to drive growth, quality, experience and sustainability.
Develops and directs operational standard work to drive sustainability of high performance in these areas. Monitors performance to optimize care team and patient engagement, business objectives and operational performance goals.
Facilitate change through influencing matrixed resources to achieve operational improvement and workflow transformation throughout the Physician Enterprise or within appointed Market(s.) Assist with identifying barriers to operational excellence through root cause analysis and process improvement methodologies. Ensure leader and employee engagement foster a collaborative matrix team-based environment that drives a culture of continuous improvement, quality, exceptional experience and operational excellence.
Liaison between Physician Enterprise and Digital Strategy Leaders and Operations, assuring the intent of operational excellence and engagement with each initiative.
Engage and influence teams within California to use innovative thinking regarding operational efficiency and excellence using process improvement and operational standard work to achieve efficient operations, excellent experience and streamlined patient care workflows.
Effectively collaborates with National, Division and Market leadership, Hospital leadership, physicians, departments and business units to optimize ambulatory transformation, and drive engagement to align the teams across the Physician Enterprise to partner in elevating the experience across the care continuum. Drives continuous improvement towards operational excellence across care teams to align to CommonSpirit Health’s mission and strategic objectives.
Directs and motivates staff to drive engagement and continuous improvement across the enterprise. Uses feedback proactively to address conflict, minimize risk and continuously improve processes and foster open lines of communications between executives, external partners, program leaders, physicians, and staff.
Qualifications
Minimm Experience & Education Requirements
Minimum of ten (10) years of progressive experience in patient access, clinical operations and/or practice management, preferably in a group practice setting required
Bachelor degree is required
Lean Six Sigma Black Belt Certification (LSSBB) required
Other Required Experience
Training and experience with process improvement methodology and disciplines; ability to lead process improvement. (Lean, Six Sigma or other).
Experience leading successful physician and employee engagement.
Track record of collaborative communication skills with executives and physicians/APPs of various backgrounds and administrators at various levels.
Proven success as a high-performing operational leader in a large, complex, and integrated healthcare system.
High Organizational EQ
Experience in management of high functioning teams, inspiring teamwork and high performance standards.
Masters MBA / MHA preferred
Preferred experience in transformational processes in a complex, competitive healthcare environment.
Preferred experience with marketing and communications aspects of healthcare.
Preferred experience and demonstrated success in healthcare strategy development and systems planning.
Overview
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.