Senior Office Assistant

As our Office Assistant, you will be an integral contributor to our operational success, providing comprehensive support to leadership and ensuring an environment of efficiency and high-quality service.

Every day, you will facilitate the streamlined operation of the office, managing diverse administrative functions and cultivating effective internal and external communication networks.

To thrive in this critical role, you will demonstrate exceptional organizational acumen, a proactive and resourceful approach to problem-solving, and an unwavering commitment to anticipating needs and delivering accurate, timely support.

• Coordinates the billing program for the clinic with the hospital which includes verification of insurance and advising patients of covered services.
• Pre-certifies patients and documents covered services. Establishes a system to track number of approved visits and obtains approval for additional visits prior to the last approved visit.
• Enters all patient/client demographics, charges, and insurance information. Ensures that the hospital postings of all adjustments, based on the insurance type and date of service are accurate.
• Reconciles charges daily by utilizing the superbill and the daily charge entry report. Reconciles weekly and month end statistics with management. Maintains charge master and updates superbill under the direction of management.
• Schedules patient appointments including the scheduling of emergency patient visits. Establishes a system to track cancelled appointments and reschedules patients.
• Maintains the telephone log sheets and summarizes at month-end call conversion and source of call/appointment for management. Maintains a scheduling system for patients on a rotational basis for physician assignment based on insurance participation, medical staff bylaws restrictions (podiatrists) and physician preference.

Required

• High School Graduate or GED
• Two years previous office experience in a healthcare environment

Preferred

• Associates Of Science in related field
• Previous wound care office experience

Mercy Medical Center Redding offers comprehensive health care to nearly 300,000 residents in a six-county region. It is one of only two Level II trauma centers, the only Level III Neonatal Intensive Care Unit (NICU) and the only Joint Commission-certified Advanced Thrombectomy-Capable Stroke Center north of Sacramento north of Sacramento. Mercy Medical Center Redding is a 266-bed regional medical center providing inpatient and outpatient services as well as specialized cardiovascular care, stroke care, orthopedics, neurological surgery, comprehensive cancer care, maternity care, and a robust robotic surgery program. In addition, the hospital’s network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living. 

One Community. One Mission. One California 

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.