Patient Services Technician HIM

As our Patient Services Tech HIM, you will demonstrate record processing ability, maintaining productivity and quality standards. You will assemble and/or analyze records for deficiencies, including daily surgery and clinic schedules and birth certificate functions. You will also maintain and correct demographic information and unit records in the hospital information system.

Every day you will retrieve, request and prepare charts for all customers, utilizing EHR & PHR health informatics skills. You will process FAX requests by locating health information in appropriate electronic and paper-based systems for release on demand. This includes retrieving and rerouting physician's incomplete records, applying appropriate methods to ensure accuracy and authenticity of health data.

To be successful in this role, you will understand and apply privacy and confidentiality policies to release of information and access by all users requesting PHI. You will demonstrate proficiency in basic computer skills including email, Word, Excel, and Windows operating system. This role requires maintaining current technical knowledge and the ability to generate reports from electronic applications for chart completion and quality control.

• Utilizes the AIDET principle to communicate with others, with a focus on patients and their families. (Acknowledge Introduce Explain Duration Thank)
• Demonstrates record processing ability, maintaining productivity and quality standards: Assembles and/or Analyzes records for deficiencies. Daily surgery and clinic schedules Birth certificate functions File maintenance
• Demonstrates ability to use health data collection tools (Profile, MIDAS and document templates)
• Understands and applies privacy and confidentiality policies to release of information and access by all users requesting PHI.
• Maintains and corrects demographic information and unit records in hospital information system (MS4, Cerner, QuadraMed combining and un-combining). Able to report potential medical identity theft
• Demonstrates proficiency in basic computer skills such as email, Word, Excel, Windows operating system, use of icons and menus, work with more than one application at a time.

Required

• One (1) year of experience in medical record setting or Equivalent coursework
• Successful completion of coursework in medical terminology; computer proficiency, and Microsoft Office or similar products

• Computer literacy with electronic health records.

• Electronic Health Record certificate or equivalent education

Preferred

• Bilingual highly desirable preference Spanish

Founded in 1941, Dignity Health - Dominican Hospital is a 188-bed, acute care, nonprofit hospital located in Santa Cruz, California. Serving over 80,000 patients annually, the hospital offers a full complement of services including heart care, orthopedics, and a Family Birthing Center. Additionally, Dominican Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has been awarded the AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care. One Community. One Mission. One California 

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.