Clerk Receptionist

Job Summary: 

Major responsibilities are listed, however, at any time the Clerk Receptionist may be assigned other duties. The major duties are as follows: Handle incoming calls and direct them as necessary. Register and pre-register outpatient Imaging Services exams. Ensure insurance authorizations have been obtained for Imaging Service exams when needed. Schedule Imaging Service appointments, coordinating exams as necessary. Inform and educate patients on preparations for scheduled exams. Enter Order using the Meditech system. Take payments and set up payment contracts when necessary. Copy and distribute cardiovascular reports. Gather adequate information for the process to release films and reports.

Job Duties: 

• Demonstrates comprehensive knowledge of third-party payor (HMO, PPO, EPO, government programs, etc.).

• Obtains required authorizations for all exams upon scheduling and/or registering. Processes TARs when necessary.

• Enters the correct order under the order entry module. Ensures that all orders have correlating diagnoses and notifies the technologists of phone report exams and STAT cases.

• Accepts payments and sets up payment arrangement contracts.

• Processes all subpoenas and requests from insurance companies, attorneys and attorney services. Ensures processing fee and patient authorization has been obtained.
• Separates and distributes all cardiovascular reports in order of priority, facilitating patient care.

• Separates and distributes all Marian Breast Imaging Center reports in order of priority, facilitating patient care.

• Demonstrates and maintains a working knowledge of current registration process.

• Communicates accurate information to the film library and gathers proper information from the physician's office regarding the release of medical records.
• Inventories office supplies and orders in a cost-effective manner. Keeps the office well-stocked with forms and form packets made for special exams.
• Reports free time to the supervisor, volunteers for additional assignments and special projects.

• Greets people professionally; uses professional telephone techniques; demonstrates good communication skills.

• Schedules appointments on seven different modalities of Imaging Services and educates patients with instructions and preparation material concerning the exam.
• Complies with safety, infection control, Dignity Health Integrity Program, and other organizational policies (90-day evals- department specific orientation checklists completed; annual evals -annual competency checklists completed).
• Complies with the organization's dress code.
• Arrives at work on time, as defined by the Attendance and Timeliness Policy.

• Attends work consistently, as defined by the Attendance and Timeliness Policy.

• Follows all hospital policies on credit card handling procedures and treats all credit card information as HIPAA protected and confidential; only accessing a single credit card payment at a time.
• Actively supports the organization's mission, philosophy and strategic plan.

• Demonstrates good time management and priority setting.

Minimum Requirements: 

Education and Experience:

• Completion of a medical terminology class or equivalent work experience required. 
• Previous clerical experience in a medical setting, including telephone and typing skills preferred. 
• Other medical billing experience preferred. 

Marian Regional Medical Center, a 191-bed facility located in Santa Maria, California, is recognized as one of the Top 250 Hospitals in the Nation by Healthgrades and was awarded Best Maternity Care by Newsweek. It ranks among 10% in the nation for safety core measures in cardiac services and has the only comprehensive cancer treatment and resource program from Los Angeles to San Francisco. Marian’s beautiful mission-style facility houses the latest technology to support excellent physicians and caregivers who deliver compassionate care each and every day. Marian Regional Medical Center is a part of Dignity Health’s Southwest Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Marian's offers Santa Maria Valley residents access to the most advanced technologies, an expanded and enhanced Emergency Department, Critical Care Unit, neonatal intensive care unit, and an array of women's services.

One Community. One Mission. One California