Clinical Informatics Support Specialist

As our Clinical Informatics Support Specialist, you will support, communicate, and organize implementations, optimizations, system upgrades, and new-user education for end users within a care setting. You will function as a subject matter expert and liaison, developing and maintaining relationships with end users to ensure efficient use of clinical and business systems.

Every day you will troubleshoot system issues and address the general needs of end users, while assisting in the evaluation and development of current and future state workflows. You will work collaboratively with teams across the organization to optimize training, curriculum, and outcomes.

To be successful in this role, you will need strong communication and relationship-building skills, along with the ability to troubleshoot effectively and support workflow improvements. A collaborative approach and subject matter expertise will help you drive efficient system use and positive outcomes for end users.

• Supports and optimizes clinical information system capabilities to meet the organization's goals of quality patient care, operational efficiency, and regulatory compliance.
• Participates in workflow design and development; project implementation; documentation; and end user training.
• Understands and utilizes evidence-based practice in initial and ongoing EHR training and competency to end users
• Contributes to training curricula, communication and change management for technology changes, upgrades, and downtimes to customers
• Responsible for problem solving, assessing processes and issues, and collaborating with other staff and physicians to develop solutions resulting in efficient and functional workflows for end users of our software applications.
• Participates in projects, meetings, and workshops. Gather information from end users as needed. Escalates appropriately. Prioritizes responsibilities and organizes workload to ensure that work is successfully completed within deadlines.

This position will require you to work inside various clinics in the market on a rotating schedule each week. 

Required

• Associates
• 2 years experience in a healthcare environment

Preferred

• Bachelors
• Epic experience and Cerner experience

Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.

One Community. One Mission. One California 

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.