Patient Navigator

As a Patient Navigator, you will guide and advocate for patients, helping them navigate complex healthcare systems and overcome access barriers. Your role provides vital education and resources throughout their journey.

Every day you will engage with patients, helping them understand diagnoses, treatment plans, and appointments, while connecting them to community resources. You will proactively identify and address obstacles, ensuring patients feel supported and empowered.

To be successful, you need exceptional communication, empathy, and organizational skills, plus understanding of healthcare processes and patient advocacy.

• Calls patients following their Hospital or Emergency Department visit, based on criteria relating to the patient's health, social situation, community needs, risk factors, and needs for follow up care provider(s).

• Actively listens with caring and empathy and responds with appropriate inquiries to address any questions, issues or barriers noted in moving forward with the patient's ability to self-manage their care, treatment and services.

• Tracks all patient follow-up phone calls and based on the discussion with the patient, refers to appropriate individuals and disciplines within or outside the hospital for further discussion, education, training or other follow-up.

• Identifies potential barriers to getting timely and appropriate care and works to reduce them.

• Works with the community and primary care providers to determine and assign a primary care provider based on the patient's needs and supported by their insurance provider.

• Helps the patient through the initial phases of getting a follow-up appointment (when necessary) as well as the administrative and other support processes designed to assure timely and appropriate care, treatment and services.

Required

• At least 3 years in hospital or health care setting with accountability for working with patients in nursing and/or case management/care coordination

• Spanish interpretation

Founded in 1940, Dignity Health - Marian Regional Medical Center is a 191-bed, acute care, nonprofit hospital located in Santa Maria, California. Serving over 250,000 patients annually, the hospital offers a full complement of services including Level II Trauma Center, Level III NICU, cancer care, orthopedics, and stroke care. Additionally, Marian Regional Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and the only healthcare facility on the Central Coast to offer ECMO.

One Community. One Mission. One California 

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.