Patient Account Specialist
About Us
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.
Our Mission
As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values.
The posted compensation range of $24.00 - $34.09 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
As our Patient Account Specialist, you will be a vital financial expert and compassionate educator, serving as the central point of contact for patients navigating the complexities of healthcare billing. You will be instrumental in facilitating, educating, and communicating our organization's revenue cycle policies and procedures, ensuring clarity, maximizing reimbursement, and alleviating financial stress for our patients.
Every day you will expertly respond to a broad range of patient billing inquiries, often in a high call volume setting, providing in-depth clarification and research on insurance regulations, processing protocols, charge coding discrepancies, benefit interpretation, and adjudication. You will provide essential financial counseling both in advance and post-receipt of services, including cost estimates and bedside counseling, and proactively assist un- or under-insured individuals in accessing charity programs or state-sponsored plans to maximize reimbursement.
To be successful in this pivotal role, you will leverage your deep understanding of healthcare finance, exceptional communication skills, and unwavering patient advocacy to demystify complex billing issues and empower patients to manage their financial responsibilities. You will collaborate seamlessly with clinical teams, billing departments, and external agencies, fostering transparency and ensuring equitable access to care.
Job Requirements
Required
- Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail
- Ability to problem solve and multi-task; keep confidences
- Knowledge of insurance concepts
- Demonstrated basic telephone skills (transfer, conference, placing a patient on hold)
- Excel in a team based environment with a positive attitude
- Comfortable with ambiguity and the ability to be flexible
Preferred
- Knowledge of financial or Medicaid application assistance
- Six (6) months previous call center
- Health care experience and medical terminology
- High school diploma or GED
Where You'll Work
Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here.
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.